Effective Date: [1 Jan 2025]

GSI Logistics Pvt. Ltd. (“Company,” “we,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.gsicargo.com (“Website”). By using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Website immediately.

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

1.1 Personal Information:

• Name, email address, phone number, and address when you register for an account, submit inquiries, or apply for career opportunities.
• Identification and contact details provided for shipment tracking and related services.

1.2 Non-Personal Information:

• Browser type, IP address, operating system, and browsing behavior to enhance user experience.
• Cookies and similar tracking technologies to monitor Website performance, gather analytics data, and support advertising efforts, including both first-party and third-party cookies. These technologies help us understand user behavior, improve functionality, and deliver targeted content or ads where applicable.

1.3 Third-Party Data:

• Information provided by logistics partners or third-party carriers for shipment tracking purposes.
• Data from public sources or marketing partners, where legally permissible.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision:

• To facilitate shipment tracking and provide updates on logistics services.
• To process job applications and communicate about career opportunities.

2.2 Improvement and Personalization:

• To enhance the functionality and performance of our Website.
• To tailor user experience and provide personalized content or recommendations, including targeted advertising or marketing communications, where applicable.

2.3 Communication:

• To respond to inquiries, complaints, or feedback submitted via the Website.
• To send important updates, newsletters, or promotional content, subject to your preferences.

2.4 Compliance and Security:

• To detect and prevent fraudulent activities, security breaches, or violations of our terms and policies.
• To comply with legal obligations, enforce our terms, and protect the rights and safety of our users and Company.

3. Disclosure of Information

We do not sell or rent your personal data. However, we may share your information under the following circumstances:

3.1 With Service Providers : Logistics partners, third-party carriers, and IT service providers who assist in delivering our services.

3.2 With Affiliates : Entities within the GSI Logistics group for internal business purposes.

3.3 Legal Requirements : When required by law, legal process, or government authorities to comply with legal obligations, such as tax reporting, responding to subpoenas, or complying with regulatory investigations.

3.4 Business Transfers : In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal requirements. Retention periods are determined based on the type of data, the nature of our relationship with you, and legal or regulatory requirements. For example, we may retain shipment tracking information for up to 06 months to address inquiries or legal claims, and job application data for up to 09 months following the application process. Once the retention period expires, we securely delete or anonymize your information.

5. Cookies and Tracking Technologies

Our Website uses cookies to enhance user experience and analyze site performance. These may include first-party cookies for site functionality as well as third-party cookies for analytics and advertising purposes. By using the Website, you consent to the use of cookies in accordance with this Privacy Policy. You can manage your cookie preferences through your browser settings, though this may affect Website functionality.

6. Your Rights

Subject to applicable laws, you have the following rights regarding your personal data:

6.1 Access and Correction : Request access to your personal data and correct inaccuracies.

6.2 Data Portability : Request a copy of your personal data in a structured, machine-readable format.

6.3 Erasure : Request the deletion of your personal data, subject to legal or contractual obligations.

6.4 Objection to Processing : Object to processing of your data for marketing or other specific purposes.

6.5 Withdraw Consent : Withdraw your consent to data processing where applicable.

To exercise these rights, contact us at info@gsicargo.com. We may require verification of your identity before fulfilling your request.

7. Data Security

We employ technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no system is entirely secure, and we cannot guarantee absolute security.

8. International Data Transfers

If your data is transferred outside India, we ensure that such transfers comply with applicable data protection laws by implementing safeguards such as standard contractual clauses, binding corporate rules, or other legally recognized mechanisms to protect your information.

9. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant updates will be communicated to you via email or a prominent notice on the Website. Updates will be effective upon posting on the Website, and your continued use of the Website signifies acceptance of the revised policy.

10. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us:

GSI Logistics Pvt. Ltd.

H-118, Himalaya House-23, K.G. Marg, Connaught Place, New Delhi -110001, INDIA

Email: info@gsicargo.com

Phone: +91 – 955 955 1766